How to unlock your Samsung device

Before you send your Samsung device to us, you'll need to remove your Samsung account. If you do not, this will delay the processing of your device.

Removing your account is simple and can be done using the steps below:

Removing your Samsung account using your device

  1. Tap the ‘Apps’ icon.
  2. Open 'Settings'.
  3. Select ‘Accounts’.
  4. Select ‘Samsung Account’.
  5. Select your email address.
  6. Tap ‘more’ in the top right corner and select ‘Remove Account’.
  7. Tap ‘Remove Account’.
  8. Enter your password and confirm.
  9. Select ‘Remove Account’.
  10. Your Samsung Account will now be removed.

Removing your Samsung account remotely using your PC or Laptop

  1. Go to
  2. Sign into your account.
  3. Click 'Find My Mobile'.
  4. Enter your password and click Sign In.
  5. Click 'Registered Devices' and select your device.
  6. Click the trash bin icon and accept the disclaimer.
  7. Your phone will be deleted from your account.

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