Our testing process

Find out how we test your device

We use industry leading testing software


PhoneCheck Certified logo


We've partnered with PhoneCheck, an industry leading diagnostic software platform that provide consistent testing for every mobile device.

Because every device goes through the same rigorous, fair and honest process, you can be confident that we'll only flag issues or problems that are genuine.


The 3 parts of the testing process


Mobile phone with a circle of testing icons around the phone

Diagnostic Test

PhoneCheck diagnostic software will perform 80+ various tests on each device to determine the functionality of the hardware and software.

Mobile phone with magnifying glass highlighting cracks and scratches

Conditional Checks

Our device technicians will look at each device and determine a grade/condition based on the visual appearance.

Bin icon with personal details being thrown away

Certified Data Wipe

Every device that we receive will go through a certified data wipe process to remove any personal information and data.


Why verified testing is so important


Phonecheck testing process

You're not being 'ripped off'

During testing, some recycling companies may claim that your device has problems, faults or issues and attempt to reduce the amount that they can offer you. By using verified software we ensure that any problems are genuine and there's a diagnostic report with every test.


Official faults/issues are identified

By using PhoneCheck on every device, we maintain a certain standard and this is consistent with every test we complete. Only faults and problems that affect the usability and functionality of a device is flagged.


Your data is officially removed

The Data Wipe is certified by ADISA. This means that you can be confident and 100% certain that your data has been erased and cannot be sold on or passed to a 3rd party for misuse.


 

What we'll test for


As part of the PhoneCheck certified diagnostic test, here's some of the checks that are done on the device


Battery test

Battery health and charge

Bluetooth test

Bluetooth functionality

Buttons test

Buttons

Camera test

front and rear cameras

Cloud lock status test

Cloud lock status

Face ID test

Face and fingerprint ID

Microphone test

Microphone

Network test

Connectivity and network

Screen test

Touchscreen

Sounds and speakers test

Sounds and speakers

Vibration test

Vibration

Wifi Test

Wi-Fi



What do our conditions mean


Image of a pristine device

Pristine


  • The device powers on and is fully functional.
  • No damage such as smashed screen, chips, cracks, dents, scuffs, LCD damage, camera lens or missing parts.
  • No issues with the software or hardware.
  • All buttons, touch ID, face ID, NFC, Wi-fi, Bluetooth work correctly.
  • Standard UK model with original software and not been modified or jail broken.
  • Battery health of the device is above 80%. How to check?
  • No water/liquid damage.
  • No marks or scratches - Looks like a new device

Image of a good device

Good


  • The device powers on and is fully functional.
  • No major damage such as smashed screen, chips, cracks, dents, scuffs, LCD damage, camera lens or missing parts.
  • No issues with the software or hardware.
  • All buttons, touch ID, face ID, NFC, Wi-fi, Bluetooth work correctly.
  • Standard UK model with original software and not been modified or jail broken.
  • Battery health of the device is above 80%. How to check?
  • No water/liquid damage.
  • A few minor scratches is acceptable.

Image of a poor device

Poor


  • The device powers on and is fully functional.
  • No major damage such as smashed screen, chips, cracks, dents, scuffs, LCD damage, camera lens or missing parts.
  • No issues with the software or hardware.
  • All buttons, touch ID, face ID, NFC, Wi-fi, Bluetooth work correctly.
  • Standard UK model with original software and not been modified or jail broken.
  • Battery health of the device is above 80%. How to check?
  • No water/liquid damage.
  • Multiple light scratches and normal wear and tear is acceptable.

Image of a faulty device

Faulty


  • The device must Power on.
  • Any major damage such as smashed screen, chips, cracks, dents, scuffs, LCD damage, deep scratches, camera lens or missing parts.
  • There are issues with the software or hardware.
  • Any buttons, touch ID, face ID, NFC, Wi-fi, Bluetooth do not work correctly.
  • We only accept Standard UK models with original software that has not been modified or jail broken.
  • Any signs of water/liquid damage.
  • Heavy scratches and signs of moderate wear and tear.


See how PhoneCheck works